Privacy Policy

This privacy policy will explain how our organisation uses the personal data, that we collect from you when you use our website or services.

Topics:

• What data do we collect?
• How do we collect your data?
• How will we use your data?
• How do we store your data?
• What are your data protection rights?
• What are cookies?
• How do we use cookies?
• What types of cookies do we use?
• How to manage your cookies
• Privacy policies of other websites
• Changes to our privacy policy
• How to contact us
• How to contact the appropriate authorities

1. What data do we collect?

Hubble Studios collects the following data: name, email address, address, phone number and IP address, cookies, telephonic communications, CCTV footage and pictures.

2. How do we collect your data?

You directly provide Hubble Studios with most of the data we collect. We collect data and process data when you:

-Register online or complete forms, such as making a booking or completing a waiver.

-Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.

-Use or view our website, via your browser’s cookies.

From time to time we will take photos at Hubble Studios and some participants might be captured in these photos. When such activity is taking place, you will be notified and have the right to refuse the use of any such images by Hubble Studios Limited.

We may monitor and record communications with you such as telephone calls, for example. These forms of communication can be used for quality assurance, training, fraud preventions and compliance.

We have CCTV cameras on our premises for the purpose of crime prevention and for health and safety reasons and these can often capture participants.

3. How will we use your data?

Hubble Studios collects your data so that we can:

-Process your order.

-Email you special offers, on other services we think you might like.

-Prevent crime, fraud and for compliance.

-We would also use data for health and safety reasons as well as training and quality assurance.

If you agree, Hubble Studios will share your data with our partner companies such as digital marketing agencies.

When Hubble Studios processes your order, it may send your data to, and use the resulting information from, credit reference agencies to prevent fraudulent purchases.

4. How do we store your data?

Hubble Studios securely stores your data at secure shared servers based in South Africa.

Hubble Studios will keep your data, including name, email address, address, phone number, IP address, cookies, telephonic communications, CCTV footage and pictures for a period not exceeding 50 years. Once this time period has expired, we will delete your data by wiping it from all online records.

Marketing at Hubble Studios would like to send you information from time to time, about our services, that we think you might like, as well as those of our partner companies.

Our marketing partner is Enovation Digital Marketing.

If you have agreed to receive marketing, you may always opt out later.

You have the right, at any time, to stop Hubble Studios from contacting you for marketing purposes or giving your data to other members of the Hubble Studios Group.

5. What are your data protection rights?

Hubble Studios would like to make sure you are fully aware of all your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that Hubble Studios correct any information you believe is inaccurate. You also have the right to request Hubble Studios to complete information you believe is incomplete.

The right to erasure — You have the right to request that Hubble Studios needs to erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that Hubble Studios restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to Hubble Studios processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that Hubble Studios transfer the data that we have collected to another organisation, or directly to you, under certain conditions.

6. What are cookies?

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.

For further information visit allaboutcookies.org

7. How do we use cookies?

Hubble Studios uses cookies in a range of ways to improve your experience on our website, including:

Keeping you signed in

Understanding how you use our website

Track how you use the site

We may also join this behavioural data with other data sources

We use these cookies to improve our website’s service and marketing efforts

8. What types of cookies do we use?

There are several different types of cookies, however, our website uses:

e Functionality – Hubble Studios uses these cookies so that we recognise you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.

e Advertising — Hubble Studios uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Hubble Studios sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.

9. How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

10. Privacy policies of other websites

The Hubble Studios website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

11. Changes to our privacy policy

Hubble Studios keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 29th of August 2019.